I've had much to say about Frequently Asked Questions vs. Anticipated Questions lately. So I decided to express all my thoughts on the subject in an article. Sneak preview: Guessing customers' questions and creating lots of Q&As to answer them may seem helpful. However, we are inadvertently causing UX issues, increasing costs, and creating content maintenance issues. Please have a read and let me know your thoughts. #FAQs #AnticipatedQuestions #UserExperience #ContentStrategy #CustomerService #UXDesign #ContentManagement #CustomerEngagement
Bluebird Digital - Content Strategy Consulting
IT Services and IT Consulting
Auckland, Auckland 19 followers
Content strategy and digital marketing services, specialising in content migration consulting.
About us
Your digital roadmap is full of exciting projects, but content migration is one of your biggest concerns. You're not alone. Many businesses find content migration to be a daunting and overwhelming task. At Bluebird Digital, we understand the importance of content migration and how it can affect the success of your digital project. That's why we're here to help you every step of the way. We have the expertise and knowledge to ensure your content migrates accurately and efficiently. We provide content migration services for these types of digital projects: >Website re-platforming >Website redesigns >Intranet rebuilds >Customer Care content overhaul >Business merger or acquisition >New product launch HERE'S HOW WE OPERATE: TAILORED APPROACH: Each project and business is unique. So we work closely with your team to understand your specific needs and tailor an approach that works for your team and your project plan. FLEXIBILITY: We can join a project at any stage, for as long or as little as needed, and make a difference. If you're running an extended Digital Transformation program, we can phase in and out of a project as required. We work remotely with clients worldwide and in New Zealand and can work on-site if required. EXPERT GUIDANCE: We aim to empower and guide your team by passing on content migration knowledge and expertise during our engagement with you. Therefore, all the knowledge gained during the project stays within your team. COST-EFFECTIVE SOLUTIONS: We leverage team members' expertise and utilise existing software, tools, and processes where possible, reducing the need for new software or additional resources. VALUE ADD SERVICES: We offer Governance Planning as a value-add service to ensure a smooth transition from the project phase to business as usual. Contact me via LinkedIn messenger today to get started!
- Website
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https://bluebirddigital.co.nz/
External link for Bluebird Digital - Content Strategy Consulting
- Industry
- IT Services and IT Consulting
- Company size
- 1 employee
- Headquarters
- Auckland, Auckland
- Type
- Self-Employed
- Founded
- 2018
- Specialties
- Content Strategy, Digital Transformation, Digital Marketing, Website Content Migrations, Intranet Content Migrations, Content Migration Consulting, Content Integrations, Content Operations, Project Management, and Content Governance
Locations
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Primary
Get directions
Auckland, Auckland 0622, NZ
Employees at Bluebird Digital - Content Strategy Consulting
Updates
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Content migration projects can be a rollercoaster ride filled with unexpected twists and turns. In this article, I share invaluable insights into how to successfully navigate the challenges that come with migrating content across platforms. From flexible frameworks to embracing the unknown, I reveal the secrets to adaptability that will transform your content migration projects from overwhelming to empowering. I invite you to read the article and join the conversation. Share your content migration experiences, insights, and strategies in the comments. And please feel free to reach out to me if you're embarking on a content migration project and need some guidance and support. I'm available on a contract basis and can join your project for a duration that works for you. #ContentMigration #AdaptabilityInProjects #DigitalTransformation #MigrationExpert #content #projects
Navigating the Challenges of Content Migration: Embracing Adaptability for Success
Trudy Evans on LinkedIn
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In my latest article, I delve into the leading causes of ineffective customer care content and provide actionable solutions that can transform your online support services. Drawing from my extensive experience in online customer care projects, I reveal the common mistakes that hinder success and offer practical strategies to deliver exceptional help and support information. 💡 By reading this article, you will gain insights on: ✅ The common mistakes that hinder effective customer care content ✅ Actionable solutions to overcome these challenges ✅ Strategies to enhance the quality and consistency of your help and support content I understand the challenges organisations face when providing valuable self-service resources that truly help and support customers. Therefore, I am passionate about sharing my expertise to empower businesses like yours with the tools and insights needed to succeed. If you find the article helpful, please share it with your network. And please feel free to reach out to me if you're embarking on a project to enhance your customer care content, whether customer-facing or for your internal customer care team. I would be happy to provide guidance and support. https://lnkd.in/g2E4K7hG
In my latest article, I delve into the leading causes of ineffective customer care content and provide actionable solutions that can transform your online support information. Drawing from my experience in online customer care projects, I reveal the common mistakes that hinder success and offer practical strategies to deliver exceptional help and support content. 💡 By reading this article, you will gain insights on: ✅ The common mistakes that hinder effective customer care content ✅ Actionable solutions to overcome these challenges ✅ Strategies to enhance the quality and consistency of your help and support content I understand the challenges organisations face when providing valuable self-service content that truly help and support customers. Therefore, I am passionate about sharing my expertise to empower businesses like yours with the tools and insights needed to succeed. If you find the article helpful, please share it with your network. And please feel free to reach out to me if you're embarking on a project to enhance your customer care content, whether customer-facing or for your internal customer care team. I would be happy to provide guidance and support. #CustomerCare #CustomerSupport #OnlineSupport #HelpContent #CustomerSatisfaction #BusinessImprovement #ContentStrategy
Enhancing Online Customer Support: Addressing Common Causes of Ineffective Customer Care Content
Trudy Evans on LinkedIn
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In today's digital landscape, businesses often overlook the importance of content migration planning when undertaking website rebuild projects. But, it can make or break your success! Discover the key issues caused by neglecting content migration planning and how a solid content strategy can help you avoid wasted resources, launch delays, and negative customer experiences. Plus, I'm sharing an the framework I use to guide my clients through the content migration planning process. Check out the article and feel free to reach out for more information or hands-on assistance with your content migration strategy. Let's make your website rebuild project a resounding success!
I'm excited to share my latest article on LinkedIn: "The Crucial Role of Content Migration Planning in Website Rebuild Projects." 💡 In today's digital landscape, businesses often overlook the importance of content migration planning when undertaking website rebuild projects. But, it can make or break your success! 🌟 Discover the key issues caused by neglecting content migration planning and how a solid content strategy can help you avoid wasted resources, launch delays, and negative customer experiences. Plus, I'm sharing an the framework I use to guide my clients through the content migration planning process. 💪 Check out the article and feel free to reach out for more information or hands-on assistance with your content migration strategy. Let's make your website rebuild project a resounding success! #ContentMigrationPlanning #WebsiteRebuildProjects #ContentStrategy #DigitalTransformation #WebsiteRedesign
The Crucial Role of Content Migration Planning in Website Rebuild Projects
Trudy Evans on LinkedIn
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Understanding and defining what content strategists do can be tricky. Sometimes even Content Strategists struggle to define their roles and describe what they do. However, during a spirited discussion at an Auckland Content Strategy Meetup, some common traits emerged that might help us unravel the mystery of what content strategists do and what they bring to their roles.
Cracking the Code: Decoding the Role of Content Strategists
Trudy Evans on LinkedIn